A Retailer Won't Accept My Gift Card

A Retailer Won't Accept My Gift Card

Any issues involving a retailer denying a reward you redeemed on Fetch will need to be resolved with the retailer directly.

Here are some suggestions that have helped others:

  • Ask the cashier to manually enter the gift card number and PIN, especially if a barcode isn't available.
  • Seek help from a manager who may know more about applying the gift card credit to your purchase.
  • If redeeming online, ensure the correct card number and PIN is entered.

If all else fails, check with the retailer's customer support team for more information. They may have more redemption tips and instructions. All restrictions and exceptions are listed on the reward and can vary from retailer to retailer.

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