Fetch Extension

Fetch Extension 

What is the Fetch Extension? 

The Fetch extension is a new way to use Fetch Shop without making purchases through the Fetch app. Once the Fetch extension is added, you can activate Shop points directly through the retailer’s website. 

How do I set it up? 

For now, the Fetch extension is only compatible with Chrome on desktop and Safari on mobile devices. It doesn't currently work with Safari on desktop or Chrome on mobile.

Chrome - Desktop Only 

1. Download the Fetch extension from the Chrome Web Store.
2. Add the Fetch extension to your browser.
3. Open the Fetch extension and scan the displayed QR code using your mobile device’s camera.
4. Once the QR code is scanned, you'll be automatically directed to the Fetch app, where your account will be linked to the extension.
5. After linking your account, you can start shopping with Fetch Shop!

How do I Earn Points after Adding the Extension? 

After adding the Fetch extension, a pop-up will appear on the side of your screen whenever you visit a supported Shop retailer, prompting you to activate your Shop points.

Once you click "Activate," a new screen will display the number of points you can earn and list any excluded items that aren't eligible for points.

To ensure you receive your Shop points, complete the purchase without leaving the page during the transaction, and the points will be awarded on the specified date.

Safari - Mobile Only

With the latest version of our app, you can enable the Fetch extension on Safari.

1. Open the Safari browser and go to web-extension.fetch.com.
   
   
2. Tap the hamburger icon on the left side of the URL.
   
   
3. Select ‘Manage Extensions’ and turn on Fetch
   
   
4. Open Fetch Extension Settings
   
   
5. Tap “Always Allow”
   
   
6. Tap “Always Allow on Every Website”
   
   
7. Once you complete the steps, you’ll be prompted to link your Fetch account by opening the Fetch app.
   
   

Note: Completing steps 5 and 6 above exactly as specified is crucial for the extension to work properly!

Where can I shop? What items are eligible?

The Fetch extension features several popular online retailers you can earn points from. To view the retailers after the extension is downloaded, follow this link to see all eligible retailers: https://web-extension.fetch.com. 

Make sure to use the link above on the same platform where you originally downloaded the extension (Chrome or Safari). If you open the link on a different platform, it will prompt you to download the extension again.

You'll only earn points on eligible items. Once you select a retailer, tap View excluded items to see which items won't earn you points.

Additional details about eligible retailers and items can be found here.

When will I get my points?

Points from Fetch Shop purchases aren't awarded instantly. They can take longer to process and vary by the type of retailer:

• Meal delivery/ride-share services: 1-3 days after order is completed

• Retailers: Up to 90-120 days after transaction

• Travel services: Up to 60 days after trip/stay is complete

More information on when your points will be awarded is found in this article. 

I'm missing points from a Fetch Shop Web Extension purchase 

There are a few reasons why points may be missing:

• Purchase was not completed through the Fetch Shop Web Extension 
• Connection between Fetch Shop and purchase was broken
• Items purchased were on excluded items list
• Points are still processing and will be awarded soon

Find out more on why you may be missing points here.

Still need assistance? Our Support Team is here to help! Contact Fetch Support here.