eReceipt Eligibility Requirements
In order for an eReceipt to be eligible, it must meet all of the following requirements:
Must be From a Supported Retailer
Only eReceipts from supported retailers are able to be processed for points within Fetch. For a list of retailers we can accept eReceipts from, as well as the types of eReceipts from them we can accept, please see this article: eReceipt Retailers We Support
Must be Sent to a Connected, Eligible Email Address
For digital receipts sent to an email, an eligible email address must be connected. At the moment, only certain email domains are supported by our eReceipt feature. To see if your email address is able to be connected and scanned, if it isn't connected already, please see this article: Supported Email Domains on iOS and Android
Not Forwarded From a Different Email
eReceipts that are forwarded from a different email address are not able to be processed. eReceipts must be sent directly from the retailer to the email address that is connected.
The eReceipt Must be in Your Email Inbox
eReceipts from retailers other than Amazon and Walmart must be in your email's primary inbox in order to be scanned for points. If the eReceipt is in a different folder/label such as Spam or Promotions, the eReceipt can not be scanned.
If you placed the order through a retailer's app, such as the Target shopping apps, the eReceipt will not be able to be scanned with the eReceipt feature unless you also received an eReceipt at the email address that is connected to the eReceipt feature.
Can't be Too Old
eReceipts from your connected email and/Amazon account must be scanned within 30 days from the date the order is shipped. If the transaction date listed on the eReceipt is more than 30 days old at the time the scan is initiated, it is not able to be pulled in or processed for points.
The Order Has Been Picked Up or Delivered to You
eReceipts can only be processed for points once the order status has been updated to "Delivered", or once you have picked it up from the retailer. The purchases that are only labeled as "Ordered" or "Shipped" will not be recognized and will not award you with points at that time in the transaction.