Why Was My Receipt Not Accepted?

Usually it’s something small.

Maybe it’s timing. Receipts need to be snapped within 14 days of the purchase. If it’s older than that, it won’t count.

Sometimes it’s already been snapped. Each receipt only works once, so if it shows up as a duplicate, someone else might’ve submitted it already. Shared carts will do that.

You might’ve also hit the 35 receipts in 8 days limit. When older ones roll off, you’re back in business.

Location plays a part, too. Fetch currently accepts receipts from the U.S. and Puerto Rico.

And sometimes… It’s the app. An update can fix more than you’d expect.

Here’s what else might be getting in the way:

Some receipts don’t qualify

A few types won’t earn points, like:

Return receipts
Utility, medical, and service bills
Prescription refill slips
Movie, concert, and experience tickets
Airline tickets and baggage receipt tags
ATM and bank transactions
Takeout food slips without the restaurant name, total, or checkout date
Handwritten or non-traditional receipt printer receipts

Also, receipts need to look like real receipts. No handwritten notes or missing key details.

Missing the basics

Quick check:

Store name ✔
Date ✔
Total ✔

If any of those are cut off or blurry, the receipt can’t be read and won’t be accepted. Find more information about snapping receipts here.