Troubleshooting eReceipts Not Scanning or Connecting

Troubleshooting eReceipts Not Scanning or Connecting

eReceipts Not Scanning

To submit eReceipts, tap the orange snap button in your bottom navigation bar. Then tap the blue eReceipt button.

Eligible eReceipts must be submitted within 30 days of an order’s shipment. You can only earn points once an order is delivered or picked up. We don’t accept snapped pictures of digital receipts or forwarded email receipts. More information about eligible eReceipts can be found here.

If you're unable to submit an eligible eReceipt, follow the steps for your device:

Android Devices

1. Disconnect your eReceipt accounts in the Fetch app.
2. In Google Chrome, tap the three dots in the top right.
3. Select Settings > Privacy and Security.
4. Tap Clear Browsing Data and select All time.
5. Check every box, then tap Clear data.
6. Go to your home screen, then press and hold the Fetch icon.
7. Tap the 'i' icon and select Storage or Storage and Cache.
8. Tap Clear Cache, then select Clear Data or Storage.
9. Reopen Fetch and reconnect accounts using the associated email and passwords.
   
   • Consider connecting only the accounts you'd like to submit eReceipts from.

iOS Devices

1. Disconnect eReceipt accounts in Fetch app and close the app.
2. Open device Settings > Safari > Clear History and Website Data.
3. Reopen Fetch app and reconnect accounts using the associated email and passwords.
   • Consider connecting only the accounts you'd like to submit eReceipts from.

After attempting the troubleshooting steps, try scanning for your eReceipt periodically over the next 24 hours.

Troubleshooting for Accounts Not Connecting

With eReceipts, you can connect certain digital accounts to Fetch to earn points for online purchases. Learn how to connect your accounts here.

If you're having problems connecting your accounts to eReceipts, first make sure you're using the latest version of Fetch.

If the problem persists, clearing your device's browser cache may help. Here's how:

Android Devices

1. Open the Google Chrome app
2. Tap the 3 dots
3. Tap History and select Clear browsing data
4. Select All time
5. Next to "Cookies and site data" and "Cached images and files", check the boxes
6. Tap Clear data
7. Open Fetch and try connecting your accounts to the eReceipt feature using the email address and password associated with them

iOS Devices

1. Open Settings and tap Safari
2. Tap Clear History and Website Data
3. Open Fetch and try connecting your accounts to the eReceipt feature using the email address and password associated with them

After attempting the troubleshooting steps, try connecting your accounts periodically over the next 24 hours.

If you're still having trouble, contact us at support@fetch.com.