Why Am I Not Earning Points in Fetch Play - Games?
Missing points after completing a task in Fetch Play - Games? Here are a few possible reasons why:
Points haven't been awarded yet
Points are awarded within 24 hours of completing a game's task. If a full 24 hours haven’t passed, sit tight. Points are on the way!
App Tracking/Data Usage isn't enabled
Activity tracking must be enabled to earn points with Fetch Play - Games. Tracking allows the Fetch app to talk to the games you play and award you for completed tasks! Learn how to enable this setting here.
If you’ve started a game before enabling this setting, you won’t earn points from that game in the future. Try downloading a different game from your Catalog.
You've downloaded this game before
If you previously played the game before on any device prior to Fetch Play - Games, or if you deleted it then reinstalled it through Fetch Play - Games, points can not be earned from that game. Try one of the other games from your Catalog to continue earning points!
Task requirements haven't been met
In-game tasks can be quite specific. Read the requirements carefully and ensure you’ve done everything needed to complete the task and earn points. Try playing a little longer, or reaching a few more levels, to ensure a task was completed.
You have a new device
In-game progress and point accumulation occur exclusively on the device the game was originally downloaded on. If you played games previously and reinstalled them on a new device, you’ll no longer earn points on these games.
Try a different game to continue earning with Fetch Play - Games!
A VPN or private browser is in use
Active VPN (Virtual Private Networks) and private browsing prevent Fetch from awarding you for completing in-game tasks. Disable VPNs or private browsing to earn with Fetch Play - Games.
We hope these tips were helpful! If you still feel like you’re owed points in Fetch Play - Games, contact our Support Team at support@fetch.com. Include the game name and a detailed description of the issue.