Troubleshooting eReceipts Not Scanning on iOS
To submit eReceipts, tap the orange snap button in your bottom navigation bar. Then tap the blue eReceipt button.
Eligible eReceipts must be submitted within 30 days of an order’s shipment. You can only earn points once an order is delivered or picked up. We don’t accept snapped pictures of digital receipts or forwarded email receipts. More information about eligible eReceipts can be found here.
If you're unable to submit an eligible eReceipt on your iOS device, follow these steps:
- Disconnect eReceipt accounts in Fetch app and close the app.
- Open device Settings > Safari > Clear History and Website Data.
- Reopen Fetch app and reconnect accounts using the associated email and passwords.
- Consider connecting only the accounts you'd like to submit eReceipts from.
After attempting these steps, try submitting eReceipts periodically over the next 24 hours.
If the issue persists, contact support@fetch.com for further assistance and troubleshooting.