Common Questions

  • How do I submit a receipt?

    • Snap your physical receipts by tapping the orange camera button and taking pictures until the store name, date, and total are captured.

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  • How do I correct a receipt?

    • If you're missing points from something you purchased, tap Correct receipt at the bottom of the receipt details and follow the instructions.

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  • What is Fetch Play?

    • Fetch Play is a way to earn points in Fetch by playing popular mobile games. Games have a series of tasks to complete for points.

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  • How do I scan online orders?

    • Scan receipts from online purchases by connecting eligible email and retailer accounts to our eReceipt feature.

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  • How do I redeem a reward?

    • Tap the Rewards tab and search for the reward you want. Tap the reward amount you want and follow the instructions.

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  • How long does my reward process?

    • After redeeming a reward, it will process for 72 hours. After that period of time, it will be available to use under My Rewards on the Rewards tab.

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  • How do I earn points?

    • Earn points by submitting receipts, completing offers, referring friends, playing games, and doing much more!

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  • How do I enter a referral code?

    • New users can enter a referral code on the Account tab, before snapping their first receipt, to earn their first points.

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  • Is there a receipt limit?

    • Submit up to 35 receipts over a rolling 7 days. If you hit that limit, you can snap more after the oldest receipt falls outside the 7 day window.

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  • Can I snap receipts that are not mine?

    • You are only allowed to snap receipts from purchases made by yourself. Submitting receipts that aren't yours is not allowed.

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  • How do I update my account information?

    • Update your account info on the Account tab by tapping the pencil icon next to your profile photo.

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  • How do I change the app language?

    • You can update the language your Fetch app appears in through Settings on the Account tab.

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  • Why was my receipt rejected?

    • Receipts can be rejected for a variety of reasons like being too old, missing important information, having already been submitted, and more.

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  • How do I refer new users for points?

    • Refer new users by sharing your referral code with them. When they sign up for an account with your code, both of you earn points.

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  • Do points expire?

    • Points expire after 90 days of inactivity. Stay active in Fetch by submitting receipts and redeeming rewards.

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